Support

We keep your tracking running.

Guides, answers and live status for your ÜTMax workspace. Find a topic below, check the platform status, or reach the team directly.

Help center

Getting started

Create your workspace, invite managers and connect your first ad account and store.

Tracking & sync

How spend and sales are pulled, timezones, and keeping metrics accurate day to day.

Attribution

How contribution, ROAS and units are mapped to the right affiliate and brand.

Closing & payouts

Goal pacing, COGS, net profit and how each affiliate's commission is calculated.

Accounts & access

Roles, permissions and getting partner-owned ad accounts assigned correctly.

Troubleshooting

Missing data, disabled accounts and payment-method alerts — and how to fix them.

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Contact us

Talk to the team

Questions about your workspace, tracking or closing? Reach us and we'll get back within one business day.

Email support Open a ticket

support@utmax.io · replaces with your real channel later

Quick links

Getting started guide→
Connect an ad account→
Understand your closing→
Report a problem→
System status
All systems operational
Dashboard & appOperational
Meta Ads syncOperational
Shopify syncOperational
Closing engineOperational
AuthenticationOperational

Live status wiring comes later — this is a placeholder you can model.